FAQ
Jewelry
What ring sizes do you offer, and how can I find my size?
All our rings are adjustable! We design them this way to ensure comfort year-round, especially during those chilly winter months when fingers can swell. This way, you can keep your favorite pieces on hand—literally! No more worries about sizing; just slide them on and shine!
What if my necklace isn’t the length I wanted?
Most of our necklaces come with a stylish 2" extender, giving you the freedom to adjust to your perfect length. If your necklace doesn’t have one, you can grab an extender right here! Play with your style and find your perfect fit!
Can I request a custom charm necklace?
Absolutely! We love creating unique pieces. Reach out to us via email to discuss your vision, and we'll see what we can create together, email: zoejewelryca@gmail.com
The item I want is sold out—will it be restocked?
We frequently restock our most popular items! Sign up for our newsletter to get updates on restocks and new arrivals.
Will Zoe jewelry irritate sensitive skin?
All our pieces are crafted from hypoallergenic materials and are lead, nickel, and cadmium free—these are the most common irritants in jewelry. While we ensure our products are safe, you know your sensitivities best! To make it easy, we’ve included the base metal and plating details in every product listing on our website, so you can always double-check what works for you.
Can I buy a charm separately?
Yes! Our charms can be purchased individually to mix and match with your favorite pieces. Buy them here
Do you repair jewelry pieces?
It depends on the specific piece. We evaluate each repair request on an individual basis, and we're here to help! Just reach out to us with details, and we'll see what we can do
Studio
Do you have a store/studio?
We currently do not have a physical store, but you can find our products at pop-up events or through our stockists. Keep an eye on our website for updates on where to shop!
Is the pop-up/stockist inventory the same as online?
No, our pop-up and stockist inventory may differ from what you see online. Each location may have exclusive items, so be sure to check them out for unique finds!
Shipping + Orders
Can I use online Promo code in person?
Promo codes are usually valid for online purchases only, but we often have special promotions at our pop-up events. Be sure to ask us for details when you visit!
My tracking is not working—what should I do?
If your tracking isn’t working, first double-check the tracking number for any errors. If everything looks correct and it’s still not updating, please reach out to our customer service team. We’ll help you investigate and get to the bottom of it!
Can I return a product?
Due to hygienic reasons, all sales are final and cannot be returned. However, if you received the wrong product or if it arrived damaged, please contact us at zoejewelryca@gmail.com, and we’ll be happy to assist you! For more details check out our refund policy