All our rings are adjustable! We design them this way to ensure comfort year-round, especially during those chilly winter months when fingers can swell. This way, you can keep your favorite pieces on hand, literally! No more worries about sizing; just slide them on and shine!

Necklace lengths vary by style, so you’ll find the exact measurement on each product page. As a general guide, shorter chains sit closer to the collarbone, while longer styles fall lower on the chest and are ideal for layering.

Many Zoé necklaces are also designed to layer easily with other chains, and selected styles include adjustable lengths or extenders for a more customized fit.

Absolutely! We love creating unique pieces. Reach out to us via email to discuss your vision, and we'll see what we can create together, email: zoejewelryca@gmail.com

We frequently restock our most popular items! Sign up for our newsletter to get updates on restocks and new arrivals.

Our jewelry is made with skin-friendly materials and is nickel, lead and cadmium free. Many customers with sensitive skin wear Zoé pieces comfortably, but sensitivities can vary from person to person.

If you know you react to certain metals, we recommend checking the material details on the individual product page before purchasing.

We may be able to accommodate select custom or personalized requests depending on the piece and availability.

If you have something specific in mind, email us with the details of what you’re looking for and we’ll let you know what may be possible.

It depends on the specific piece. We evaluate each repair request on an individual basis, and we're here to help! Just reach out to us with details, and we'll see what we can do

We currently do not have a physical store, but you can find our products at pop-up events or through our stockists. Keep an eye on our website for updates on where to shop!

No, our pop-up and stockist inventory may differ from what you see online. Each location may have exclusive items, so be sure to check them out for unique finds!

Orders are typically processed within 1-3 business days before shipping. Delivery times vary depending on your location and the shipping method selected at checkout.

Once your order has shipped, you’ll receive tracking information by email so you can follow its progress. During busy periods, holidays or special events, processing and delivery may take a little longer.

If you need to make a change to your order, please contact us as soon as possible after placing it.

We’ll do our best to help, but once an order has been processed or shipped, we may not be able to make changes or cancel it.

Yes, local delivery options may be available for Calgary orders. Any available delivery or pickup options will be shown at checkout based on your location.

If you have a question about a local order, upcoming pop-up, or pickup availability, please contact us before placing your order and we’ll be happy to help.

Promo codes are generally intended for purchases made through our website unless otherwise stated.

Some promotions may also be available at select pop-ups or in-person events. If you’re unsure whether a code can be used in person, please contact us or check the promotion details before purchasing.

If your tracking isn’t working, first double-check the tracking number for any errors. If everything looks correct and it’s still not updating, please reach out to our customer service team. We’ll help you investigate and get to the bottom of it!

For hygiene reasons, jewelry purchases are final sale unless an item arrives damaged or there is an issue with your order.

If something isn’t right when your order arrives, please contact us as soon as possible with your order number and photos of the item so we can review it and help with the next steps.

Please refer to our full refund policy for complete details and any product-specific exceptions.

If your order arrives damaged or you notice an issue with your jewelry, please contact us with your order number and clear photos of the item.

We’ll review the issue and let you know the best next step. Repair or replacement options may vary depending on the product, the type of damage and product availability.