Refund policy

Thank you for choosing Zoe Jewelry. Please review our refund and return policy below:

At Zoe Jewelry, we prioritize the quality and satisfaction of our customers. Due to hygiene reasons, we are unable to accept returns or exchanges on any jewelry.

If you receive an item that has a manufacturing defect or if the wrong product was sent to you, please contact us at zoejewelryca@gmail.com within 48 hours of receiving your order. Kindly provide your order number and photos of the issue, and our team will arrange a replacement or refund within 1-5 business days.